If problems persist after resetting AND you have another wireless keyboard or mouse nearby, perform these steps again, holding down the keyboard or mouse sync button for ten seconds. If the receiver has an LED indicator, the activity light on the receiver comes on and then goes off within five seconds. Wait 10 seconds and push the receiver back into place, making sure to push it in as far as it will go.
#WINDOWS 10 DRIVERS MICROSOFT WIRELESS KEYBOARD 5000 MANUAL#
Check the service manual for USB wireless receiver removal process. If you do not complete the sequence in 60 seconds, start over.ĭisconnect the wireless receiver from the USB slot.įor some HP All-in-One and desktop PC products, the USB receiver is built into the computer. You must complete the following connection sequence within 60 seconds. Wait for the computer to restart and open Windows.Īlso, Re-synchronizing the keyboard and/or mouse causes the devices to reconnect to the receiver using new identification numbers. Right-click Start (), select Shut down or sign out, then select Restart. In Windows, search for and open Device Manager.Ĭlick View and select Show Hidden Devices.Ĭlick the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.Ĭontinue removing device names in the Keyboards category until all device names have been uninstalled. In Device Manager, uninstall and reinstall the keyboard software: Try resinstalling the application again and check if it works. Have you tried connecting the USB receiver to different USB ports on your PC?Īs you mentioned the wireless keyboard is not functioning correctly on one particular software. Have you tried checking with a different keyboard? Does the issue persist? Have you tried checking with a different set of batteries? I understand you have wireless keyboard issues with your PC.ĭid you make any software or hardware changes on your PC? Hey there! for stopping by the HP Support Forums!
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